Inside the wild and tumultuous history of Toys R Us, a once beloved children's brand that just closed its last 2 stores in the US

Updated

2021-02-02T14:32:45Z

toys r us 1993

Toys R Us was founded in 1948 by Charles Lazarus after he returned from World War II.
AP Photo/Daniel Hulshizer

Toys R Us was founded in 1948 by Charles Lazarus after he returned from World War II.

The late Charles Lazarus stands in front of his Paramus, New Jersey, store, May 20, 1982.
Mike Derer/AP

Lazarus was inspired by what was then the emerging post-war "baby boom" and sought a way to capitalize.

The company started as a baby goods and furniture store called Children's Bargain Town in Washington, DC.

Toys R Us.
Mario Tama/Getty Images

In the subsequent years, Lazarus began expanding into toys and the company officially adopted the name Toys R Us in 1957.

Over the next two decades, Toys R Us played a significant role in putting iconic toys on the map for American youngsters, such as Mr. Potato Head.

Former NBA player Allen Iverson holds up a Mr Potato Head toy.
AP Photo/William Thomas Cain

Lazarus was able to corner the market by buying and selling so many toys that he could negotiate more lucrative contracts than his competitors.

In 1966, Lazarus sold the company to Interstate Sales to help finance a larger national expansion.

President George H. Bush (left) and Charles Lazarus (right) in a Toys R Us store in 1992.
AP Photo/File

According to Encyclopedia.com, he transitioned from chief executive to head the Toys R Us division, which was already thriving at profits of $12 million.

In 1969, Toys R Us developed its beloved Geoffrey the Giraffe character.

A young girl plays with a Geoffrey the Giraffe mascot at a New Jersey store.
AP Photo/Seth Wenig

The mascot became synonymous with the brand and its advertising campaigns over the decades.

Lazarus sold off struggling pieces of the business and got the company back on track.

Toys R Us was founded in 1948 by Charles Lazarus after he returned from World War II.
AP Photo/Daniel Hulshizer

In 1978, it was able to file its initial public offering.

In 1983, the company opened a clothing store spinoff called Kids R Us.

Kid R Us storefront.
AP Photo/Marty Lederhandler

The Toys R Us empire was steadily expanding.

Lazarus eventually stepped down as chief executive in 1994.

A child visits the opening of a Toys R Us store in Stockton, California, in 1990.
Getty Images

The move signified a series of woes for the brand, including high executive turnover and the looming pressure of ecommerce.

Building upon the success of Kids R Us, the company expanded into baby clothing with Babies R Us in 1996.

Babies R Us and Toys R Us sign.
AP Photo/Julio Cortez

The stores saw success with selling baby-related merchandise.

In the 1990s and early aughts, Toys R Us began expanding into major cities like New York.

New York City pedestrians are blurred as they pass under the Toys R Us marquee on Broadway in 1990.
AP Photo/Richard Drew

In the Big Apple, Toys R Us opened its iconic multi-story store with a fully functioning Ferris wheel in 2001.

Around this time, Toys R Us and its spinoff brands began to experience mounting competition from fellow big-box stores like Walmart and Target.

Toys R Us.
Tom Pennington/Getty Images

In fact, according to The Associated Press, in 1998, Walmart had already surpassed the company as the top US toy seller.

In 2005, a conglomerate of private equity firms — including Bain Capital, Kohlberg Kravis Roberts, and Vornado Realty Trust — purchased Toys R Us for $6.6 billion, taking the company private in the process.

Toys R Us.
Getty

According to USA Today, the plan was to boost Toys R Us sales and position the company for a stock offering that would allow investors to cash out.

In 2010 the company registered once again to go public.

Black Friday shoppers at Toys R Us in New York City.
Stan Honda/AFP via Getty Images

However, by 2013 it withdrew from the process due to sales slumps, according to USA Today.

In 2015, Dave Brandon – formerly the CEO of Domino's Pizza — took over the helm of Toys R Us.

Dave Brandon.
AP Photo/Tony Ding

According to USA Today, Brandon marked the fourth CEO over the course of 16 years "tasked with turning the company around."

Still, the company continued to struggle, especially during the 2016 holiday season.

A Toys R Us employee.
Joe Raedle/Getty Images

According to Business Insider, the chain lost significant traction to ecommerce giants like Amazon, Target, and Walmart.

The company officially filed for Chapter 11 bankruptcy protection in September 2017.

A sale at Toys R Us.
Richard Drew/AP Images

The chain hoped to gain control of its debt and continue to operate its 1,600 stores around the world as normal, according to the Washington Post.

With its hopes for a financial savior ultimately dashed, Toys R Us announced in March 2018 that it would liquidate and permanently close all of its 700-plus stores across the US.

A sign for a Toys R Us "everything must go" sale.
AP Photo/Julio Cortez

According to Business Insider, the decision threatened the jobs of the 33,000 people employed by Toys R Us at the time.

That same year, the company issued an emotional goodbye as it prepared to permanently shutter its Toys R Us and Babies R Us websites.

"We encourage you to stop by your local store and take full advantage of the deep discounts and deals available," the message read. "Thank you for your business and support over the years."

It was later announced that gift-card holders could use any remaining funds at Bed Bath & Beyond stores, according to Business Insider.

The CEO of the toy company MGA Entertainment issued a last-minute bid of $890 million to save the company.

Toys R Us.
Shannon Stapleton/Reuters

However, the offer was ultimately rejected by Toys R Us.

Throughout the rest of 2018, stores like Walmart began to position themselves to take over the void left behind in the market by Toys R Us.

A Walmart Supercenter in New Jersey.
Rachel Askinasi/Business Insider

The chain strategized to overtake Toys R Us's legacy by adding mass amounts of baby-related products to its inventory.

In February 2019, Toys R Us appeared to rise from the dead when Tru Kids Brands purchased the rights to the company.

Toys R Us.
Courtesy of Tru Kids Brands

Tru Kids Brands also purchased the rights to the Geoffrey the Giraffe mascot with plans to revitalize it.

In October 2019, the company announced it was back online but with a catch — you couldn't actually buy anything directly from the Toys R Us site.

An Elmo toy on the Toys R Us website.
ToysRUs.com

Instead, users would be directed to make purchases from Target's website.

In fall 2019, empty Toys R Us stores were once again used for Halloween purposes — this time to host haunted houses.

A store converted into a haunted house.
Shoshy Ciment/Business Insider

The haunted houses were a far cry from the joy-filled Toys R Us stores of the 1990s.

In August 2020, it was confirmed that Toys R Us had ended its partnership with Target.

The Toys R Us website.
Toys R Us

Toys R Us would now partner with Amazon as its fulfillment partner, according to Business Insider.

The coronavirus pandemic has decimated in-store sales for many retailers, including Toys R Us.

A Toys R Us storefront closed during the coronavirus pandemic.
Andrew Chin/Getty Images

CNBC reported in January 2021 that the retailer was facing hardships due to dwindling in-store sales amid the coronavirus pandemic. As a result, the chain's last two remaining stores in the US officially shuttered for good, bringing an end to a years-long ordeal to attempt to revitalize the brand.

The final stores were in Texas and New Jersey, Bloomberg reported.

"Consumer demand in the toy category and for Toys 'R' Us remains strong and we will continue to invest in the channels where the customer wants to experience our brand," a Tru Kids spokesperson told CNBC.

Read more: The last 2 Toys 'R' Us stores in the US have closed down after the COVID-19 pandemic hit sales

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